💡1. Nature of the service

All MyNum numerology readings are:

• individual digital content,
• generated automatically based on your birth date,
• delivered electronically (email + account).

Such content is not eligible for withdrawal after delivery.

✅3. When a refund is possible

Refunds may only be issued in the following cases:

✔ 3.1. Technical failure on our side:

• payment succeeded but the reading was not delivered,
• email delivery failed due to a server issue,
• file is corrupted or does not open,
• generation failed.

We will:

• resend the reading free of charge,
• if the issue cannot be fixed — issue a full refund.

✔ 3.2. Duplicate payment

If Stripe processes a duplicate charge, the duplicated amount will be refunded.

❌4. What is NOT a valid reason for a refund

Refunds will not be issued if:

• you expected different results,
• you do not like the style of interpretation,
• the reading feels too short / too long,
• you changed your mind after receiving the result.

Once digital content is delivered, the service is considered fully provided.

📧5. How to request a refund

Send an email to:

📩 support@mynum.app

Subject: Refund Request

Please include:

• order number
• email used for payment
• description of the issue

We respond within 1–2 business days.

⏱️6. Refund processing time

Once approved, Stripe processes refunds within 3–10 business days depending on your bank.

📞7. Contact for refund-related issues

XPROFIT OÜ

📩 support@mynum.app

Pae tn 21, 11415 Tallinn, Estonia